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| Foreword | ||
| Preface | ||
| Ch. 1 | Is Knowledge Management Really an Oxymoron? Unraveling the Role of Organizational Controls in Knowledge Management | 1 |
| Ch. 2 | Strategically-Focused Enterprise Knowledge Management | 14 |
| Ch. 3 | Knowledge Mapping: An Essential Part of Knowledge Management | 23 |
| Ch. 4 | Knowledge Management System: A Case Study of RDCIS Laboratories | 30 |
| Ch. 5 | Three Problems of Organizational Memory Information Systems Development | 37 |
| Ch. 6 | An Empirical Study of Knowledge and Organizations | 49 |
| Ch. 7 | Facilitating Sensemaking in Knowledge Integration within Geographically Dispersed Cross-Functional Teams | 60 |
| Ch. 8 | Evaluating Organizational Patterns for Supporting Business Knowledge Management | 72 |
| Ch. 9 | ERP-Based Knowledge Transfer | 79 |
| Ch. 10 | Knowledge Management in U.S. Federal Government Organizations: Can It Work? | 88 |
| Ch. 11 | A Conceptual Model of Collaborative Information Seeking | 98 |
| Ch. 12 | Information Manager/Librarian to Knowledge Manager: Change of Role | 114 |
| Ch. 13 | Social and Cultural Barriers for Knowledge Databases in Professional Service Firms | 124 |
| Ch. 14 | Web-Based Knowledge Management | 131 |
| Ch. 15 | The Innovation Link Between Organization Knowledge and Customer Knowledge | 144 |
| Ch. 16 | Implementing Knowledge Management: Issues for Managers | 154 |
| Ch. 17 | Knowledge Sharing Across Organizational Boundaries with Application to Distributed Engineering Processes | 166 |
| Ch. 18 | Organizational Learning by 'Segmented Networks': Breeding Variations and Similarities Together - What is Optimum? | 175 |
| Ch. 19 | Client/Server and the Knowledge Directory: A Natural Relationship | 187 |
| Ch. 20 | An Informational Perspective Towards Knowledge Work: Implications for Knowledge Management Systems | 195 |
| Ch. 21 | Argumentation and Knowledge-Sharing | 206 |
| Ch. 22 | Supporting Knowledge Creation: Combining Place, Community and Process | 217 |
| Ch. 23 | A Study of Knowledge Benefits Gained From Projects: The Electric Utility Industry Y2K Project Experience | 225 |
| Ch. 24 | Designing Organizational Memory for Knowledge Management Support in Collaborative Learning | 233 |
| Ch. 25 | Getting over "Knowledge is Power": Incentive Systems for Knowledge Management in Business Consulting Companies | 244 |
| Ch. 26 | The Information Laws | 254 |
| Ch. 27 | Supporting Organizational Knowledge Management with Agents | 266 |
| Ch. 28 | Knowledge Management and Virtual Communities | 281 |
| Ch. 29 | A Research Model for Knowledge Management | 297 |
| Ch. 30 | 'Knowledge Management:' A Telling Oxymoron? | 311 |
| About the Editor | 323 | |
| Index | 324 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
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