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I. PLANNING THE MEETING.
1. Why Meet?
Define Your Purpose and Choose Your Channel.
2. Who to Include?
Select and Analyze the Participants.
3. What to Discuss?
Orchestrate the Roles and Set the Agenda.
4. How to Record Ideas?
Plan for Graphic Facilitation.
5. Where to Meet?
Plan for Technology and Logistics.
II. CONDUCTING THE MEETING.
6. Opening the Meeting.
Task and Process Functions for Opening the Meeting.
7. Verbal Facilitation.
Getting Them to Talk and Avoiding Facilitation Problems.
8. Listening Facilitation.
Hearing What They Say (Mentally and Nonverbally).
9. Graphical Facilitation.
Recording What They Say.
10. Closing the Meeting.
Making Decisions, Ending the Meeting, and Following Up.
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