Fast Facts for the Clinical Nurse Manager: Managing a Changing Workplace in a Nutshell Book

Preface ix

Acknowledgments xvi

Part I The Bottom line: Managing What Lies Beneath

1 The Buck Stops Here: Managing Professional Practice 3

2 Power, Politics, and Possibilities: Managing the Art of the Possible 13

3 Competencies for a Changing Workplace: Managing New Rules and New Roles 25

Part II The Here and Now: Managing New Realities

4 Anticipating Change: Managing Staff Anxiety, Uncertainty, and Fear 39

5 Got Gap? Managing the Multigenerational Workplace 49

6 "It Was the Best of Times; It Was the Worst of Times..." Managing and Facilitating Change and Transitions 61

7 It's Over: Managing the End of Old Ways of Being 73

8 Now What? Managing Chaos and Confusion 83

9 From Isolation to Collaboration: Managing a New Way of Being 93

Part III Staff Gone Wild? Managing Your Cast of Characters

10 Got Resistance? Expect It! Welcome It! Manage It! 103

11 Got Attitude? Managing the Good, the Bad, and the Downright Ugly! 115

12 Got Queens, Princesses, and Workplace Terrorists? Managing Their Reign of Terror 127

13 Got Bullying? Managing the Sound of Silence 137

Part IV Predicting Your Workplace Future: Create It! Manage It! Love It!

14 Mission Impossible? Managing Work-Life Balance 149

15 Creating Your Future: Managing Purposeful and Values-Driven Workplace Relationships 159

16 Got Staff Meeting Nightmares? Managing Awesome Opportunities 169

17 From Workplace to Community: Managing Connectedness 177

Part V From Surviving to Thriving: Tips and Tools for Thriving in a Changing Workplace

18 Top Ten Fast Facts for Thriving In a Changing Workplace: Twelve More for Managing It! 189

Discussion Guides: Tools to Inspire Creative Conversations

Appendix A Postcard from Home 197

Appendix B Creating Respectful Workplace Relationships 199

Appendix C Living Our Values Discussion Guide 200

Appendix D Back to Our Future Exercise 201

Appendix E Back to the Future Discussion Guide 205

Appendix F Creating Our Values 207

References 209

Index 213