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Tables and Figures
Abbreviations
Introduction
The Study of Organizational Cultures
"Japan" Meets "America": A Journey for Real Between Two Imaginaries
The Global and the Local
The Public and the Private
The Rational and the Emotional
Japan's Organizational Cultures Today
1. Design, Devotion, and Defiance: The Study of Organizational Cultures in Japan and America
Devotion and Design in the Japanese Context
Japanese-Style Management in American Eyes
Defying the Hegemony of Design and Devotion
Emotion Management as a Critical Perspective
The Cultural Context of Emotion Management
2. Emotional Genesis: Enterprise Unionism in Ideology and Practice
The Ideology of Managerial Paternalism
Paternalism and Workers' Quest for Dignity
Paternalism and Scientific Management
Paternalism in Postwar Workplace Culture
Enterprise Unionism Today:
Alternative Forms, Same Emotions
The National Union of General Workers / Co-partnership Management
3. Normative Control in Blue-Collar Workplace Cultures
I. Quality Circles as a Mechanism of Normative Control
QCCs as Norm-Processors
QCCs in Japan and the United States
II. Transplant Cultures in the U.S. Auto Industry
The Toyota Prototype: Life in an Auto Factory
Management by Stress
Just-in-Time/Total Quality
Control as a Normative Order in "Japanized" Auto Plants
Just-in-Time/Total Quality Control and Workers' Emotions in Japan and the United States
Life at the Transplant
Training for Teamwork
Domesticating Japanese-Style Management
Emotional Numbness and Emotional Resistance
III. The Gendered Side of Paternalism: Blue-Collar Women
Women Workers and the Culture of Ryösai Kenbo
The "New Life" Movement
Mutual Trust and Public Apologies
4. Office Rules: The World of the Salaryman and the Office Lady
White-Collar Work in (Western) Sociological Perspective
The Professional Practice of Japanese Management: An Overview
For Harmony and Stress: Normative Practices in the Office
The Office Group as a Social World
The Office Lady
5. Part-time Service Work and the Consummation of Emotion Management
The McDonaldization of the Japanese Service Industry
"Smile Training" in the United States and Japan
The Warm Heart: Tokyo Dome's Behavior Campaign
Tokyo Dome Hotel
"Service with a Smile": An American Convenience Store Chain
The Case of Disneyland
Disney and Emotion Management
Sales Ladies and "Counter Culture"
The Practice of Service Acting
6. The End of the Road?
Emotion Management Across Work Settings
The Influence of Local Culture on Organizational and Workplace Cultures
Reference Matter
Works Cited
Index
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
J Lary
reviewed Emotions at work on January 21, 2015
Emotions at work
I agree more with Edmund Burke than I do with almost any modern political thinker, which is remarkable considering how old his writing is. He comes down with very reasonable and sound positions on the American revolution, the woes of Irish Catholics, and the French Revolution.
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Add Emotions at work, Our work life is filled with emotions. How we feel on the job, what we say we feel, and what feelings we display—all these are important aspects of organizational behavior and workplace culture. Rather than focusing on the psychology of personal emotions , Emotions at work to the inventory that you are selling on WonderClubX
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Add Emotions at work, Our work life is filled with emotions. How we feel on the job, what we say we feel, and what feelings we display—all these are important aspects of organizational behavior and workplace culture. Rather than focusing on the psychology of personal emotions , Emotions at work to your collection on WonderClub |