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This manual describes the steps to establishing and maintaining an effective, cost-efficient telephone care system. Patient calls to family practices cover a wide range of medical conditions, and an effective system for telephone triage and advice is essential for ensuring quality care and patient satisfaction. Includes adult and OB/GYN examples as well as pediatric content to create a comprehensive guide to establishing and running a telephone triage program for the busy family practice. Topics covered in this complete "how-to" resource include: Planning the system and assigning responsibilities - Telephone triage and advice guidelines - Training of care providers - Job descriptions, staffing, and retention - Caller satisfaction and complaint resolution - Reimbursement for telephonecare - Legal issues and risk reduction - After-hours telephone care and triage - And much more!
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Ronald Parker
reviewed Developing a Telephone Triage & Advice System for a Pediatric Office Practice during Office Hours and/or after Hours: The Complete Guide on January 02, 2012 Developing a Telephone Triage and Advice System for a Pediatric Office Practice during Office Hours and/or after Hours: The Complete Guide
(2003 edition- not as pictured above)
Overall a fun read. I ordered it because it was referenced in one of Oliver Sack's books and I wanted to learn more about chronic pain that my sister suffers from.
There is a wide range of topics, from use of opiods and medical marijuana to rituals that should cause pain to their participants and theories on why it does not. Most chapters start with a case study to introduce a topic.
The book is provided in layman terms and some definitions are given more than once if presented in a different chapter. There is not a lot detail/scientific explanation as to why certain treatments work or why/how pain is occurring.
The author's overarching theme is that effective pain management requires a holistic approach addressing the psychological and physical aspects of a person.
The book was definitely interesting, but did not answer some of the detailed questions I was in search of.
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