Critical Power Tools: Technical Communication and Cultural Studies Book

	Introduction : why cultural studies? : expanding technical communication's critical toolbox	1
Ch. 1	The technical communicator as author : meaning, power, authority	25
Ch. 2	Extreme usability and technical communication	47
Ch. 3	The phantom machine : the invisible ideology of email (a cultural critique)	71
Ch. 4	An approach for applying cultural study theory to technical writing research	111
Ch. 5	The rhetorical work of institutions	133
Ch. 6	The study of writing in the social factory : methodology and rhetorical agency	151
Ch. 7	Living documents : liability versus the need to archive, or, why (sometimes) history should be expunged	171
Ch. 8	Writing workplace cultures - technically speaking	199
Ch. 9	Rhetoric as productive technology : cultural studies in/as technical communication methodology	219
Ch. 10	Extending service-learning's critical reflection and action : contributions of cultural studies	241
Ch. 11	Designing students : teaching technical writing with cultural studies approaches	259