Corporate Success Through People: Making International Labour Standards Work for You Book

	Preface
	Acknowledgements
	Introduction	1
1	Social management in action	9
2	Attracting high-quality workers	15
3	Non-discrimination	27
4	Working conditions	39
5	Human resource development	51
6	Labour relations: Freedom of association, collective bargaining and employee participation in decision-making	67
7	Layoffs and downsizing	95
8	Child and forced labour	107
	Conclusion	117
Annex	List of international labour standards referred to	121
	Bibliography	123
	Figure 1: TLC: Lessons learned	79
Table 1	Work-injury costs	39
Table 2	Southwest Airlines' financial summary	69
Table 3	NUMMI: Old and new contracts	74
	Table 4: Employee satisfaction survey results	77
Table 5	Trimo performance data	87
Table 6	Number of PCI projects and participants from 1996 to 1999	89
	Box 1: TCL: Vision Statement	76
	Box 2: The metaphor of the surviving children	98
Box 3	Pranda's training programmes	110