Computer telephony integration Book

Integrating the Two Worlds — Renting a Car. Collecting a Debt. What Is Computer Telephone Integration? The History of CTI. The Computer and Telephony Environment — It's All Bits Anyway. The Telephony Environment. The Computing Environment. Trends in Telephony and Computing. Integration Technology — Don't Mention Technology. Introducing Small CTI Technology. Integration Architecture. Proprietary CTI Protocols. Protocol Converters. The Role of Voice and Image Processing Systems — What Are Voice Processing Systems? Voice Processing Technology. Fax and Image. Interworking. The Role of Voice and Image Processing Systems in CTI. Multimedia. Application Elements and Application Creation — Generic Functions of CTI. Application Generation. How Do You Create CTI Applications? Applications and Case Studies — Finding the Application. Application Integration Potential. Application Categories. General Applications. General Implementations. Case Studies. The Market — How Many Fish in the Sea? Market Definition. Market Drivers. Market Inhibitors. CTI Benefit Analysis. CTI Market Quantification. Computer Telephone Integration System Engineering — What Is System Engineering? Implementation. Performance Constraints. Management. The Regulatory Environment. Standards. A Computer-Integrated Future — Review of CTI. The User's Eye View of CTI. The Basics of CTI. The Future of CTI.