Communication in the Age of Suspicion: Trust and the Media Book

List of Figures     x
List of Tables     xi
Acknowledgements     xii
Notes on Contributors     xiii
Communication in the Age of Suspicion     1
The Age of Suspicion   Vian Bakir   David M. Barlow     3
The decline in trust - An issue of societal concern     3
Overview of book's structure     6
Notes     8
Exploring Relationships between Trust Studies and Media Studies   Vian Bakir   David M. Barlow     9
Trust studies - The growth of a field     9
What is trust?     10
What does trust do?     11
The emergence of trust studies in media studies?     17
Conclusion     21
Notes     22
Media and Erosion of Trust     25
Origins of the Problem of Trust: Propaganda during the First World War   Michael Redley     27
Propaganda during the First World War     28
Implications for trust     33
Notes     38
The Erosion of Trust in Australian Public Life   Jeff Archer     39
Media rhetoric and practice     41
Political public relations and the advantages of political incumbency     43
The Palmer Report     44
Accountability and responsibility     48
Notes     50
Manufacturing Authenticity in a Small Nation: The Case of Independent Local Radio in Wales   David M. Barlow     51
False promises     52
Slippery regulation     54
Tuning for consumption     57
Local no more     59
Conclusion     61
Notes     62
Terrorism and the Microdynamics of Trust   Barry Richards     64
Fear and protection     64
The media discourse of terrorism     68
Trust and discourses of terrorism     72
Notes     74
Risk, Advice and Trust: How Service Journalism Fails Its Audience   Jeremy Collins     75
Food scares and social rationality     76
Service journalism     77
Food scares as service journalism     78
Risk, trust and public journalism     83
Conclusion     85
Notes     86
'Trust Me, I'm a Doctor': MMR and the Politics of Suspicion   Chas Critcher     88
The MMR narrative     88
MMR accounts: Three ideal types     91
No news is good news: The role of the media     95
Suspicious minds     97
Conclusion: Beyond reasonable doubt     99
Notes     101
New Media Enterprise in the Age of Suspicion   Gillian Allard     102
The Internet: Network of networks or virtual supply chain?     103
A life in music     105
Conclusion     112
Notes     113
Trust, Data-Mining and Instantaneity: The Creation of the Online Accountable Consumer   Andrew McStay     114
Social ontology: Trust and its relationship to technology     115
Dataveillance and theoretical implications for trust of CRM strategies     118
Real-time feedback and the commercial environment of instantaneity     121
Conclusion     123
Notes     123
Media and Building Trust     125
Risk Communication, Television News and Trust Generation: The Utility of Ethos   Vian Bakir     127
The risk issues     128
Ethos analysis     129
The use and utility of ethos?     137
Notes     139
The Media's Role in a Transition Society: From Public Lies to Public Trust?   Kaja Tampere     141
Historical context      141
Trust and society     142
Media and totalitarian society     143
Media and transition society     144
Trust and the media     146
Conclusion     150
Notes     153
Trust in a Time of Crisis: The Mass Media as a Guardian of Trust   Amisha Mehta     155
Defining trust     155
Studying the mass media as a guardian of trust     159
Case study: Australian medical indemnity policy crisis     161
Discussion and conclusions     163
Notes     166
'It Was a Mascara Runnin' Kinda Day': Oprah Winfrey, Confession, Celebrity and the Formation of Trust   Sherryl Wilson     167
Celebrity and the ordinary     170
Oprah as confessing subject     172
Celebrity and the engendering of trust     175
Notes     176
Branding Trust: The Ideology of Making Truth Claims through Interactive Media   Janet Jones     177
The promise of technological transcendence     177
Truth claims     178
Exploiting the teleology of young media users     178
Indymedia - The case for trust     179
Low mediation solution     180
Indymedia - The case against trust     181
Big Brother - The case for trust     183
Fear of mediation     184
Big Brother - The case against trust     186
Talk back!     187
Notes     188
The Technology of Distrust   Gary Gumpert   Susan J. Drucker     189
The truth is what you create     189
Social contract     189
The ceremonial bugler     190
Media and the social contract     191
Verifying the improbable - From Lumiere to Armstrong to Mars     192
The media contract     193
The camera eye     194
Is it real?     195
From restructuring to control     195
Controlling the governed and reading the governing     197
Conclusion     198
Notes     199
Conclusions: Trust and the Media     203
The End of Trust?   Vian Bakir   David M. Barlow     205
Trust matters     205
Illusory nature of new media     209
Ways forward     210
Notes     213
References     214
Index     237