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Preface xv
Acknowledgments xxv
International Institute for Learning, Inc. (IIL) xxvii
PART I THE PROBLEM SOLVER 1
CHAPTER 1 What Is a Business Analyst? 3
CHAPTER 2 The Evolution of the Business Analyst 13
CHAPTER 3 A Sense of Where You Are 29
CHAPTER 4 What Makes a Good Business Analyst? 39
PART II THE PLAYERS 85
CHAPTER 6 The Business Analyst and the Solution Team 89
CHAPTER 7 The Business Analyst and the Business Community 109
PART III THE PROBLEM 131
CHAPTER 8 Define the Problem 135
CHAPTER 9 Define the Product Scope 163
CHAPTER 10 Confirm Alignment and Financial Justification 179
PART IV THE PROCESS 197
CHAPTER 11 Gather the Information 199
CHAPTER 12 Define the Problem Domain 251
CHAPTER 13 Determine the Solution 267
CHAPTER 14 Write the Solution Document 285
PART V PRODUCING THE PRODUCT 309
CHAPTER 15 Monitor the Product 313
CHAPTER 16 Confirm the Business Problem Has Been Solved 325
CHAPTER 17 Transition and Change Management 337
POSTSCRIPT Where to Go from Here 351
APPENDIX A Business Analyst Process 361
APPENDIX B The Principles 365
APPENDIX C Why We Do Not Get Good Requirements 373
APPENDIX D Comparison of the Roles of Business Analyst, Systems Analyst, and Project Manager 379
APPENDIX E Context-Free Problem Definition Questions 383
APPENDIX F List of Nonfunctional Requirements Categories 385
Bibliography 387
About the Author 395
Index 397
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