All that Matters about Quality I Learned in Joe's Garage: High Quality Made Simple Book

Quality drives everything else. If you can't do something right the first time, every time, and do it rapidly, you won't succeed. In meeting commitments, improving productivity, reducing costs, acquiring customers, being profitable - simply surviving against brutal global competition.

Quality is not mysterious. All That Matters About Quality I Learned In Joe's Garage explains clearly how to efficiently attain high quality in all aspects of providing a product or service. The book introduces a quality strategy that unites and simplifies essential elements of diverse approaches (Six Sigma, ISO 9000, TQM, others) in a seamless system explained without jargon. It spans the complete life cycle of a product or service, from initial concept through customer acquisition and use to eventual obsolescence and safe disposal.

All That Matters About Quality I Learned In Joe's Garage is written in the same easy-reading style as the first book, All I Need To Know About Manufacturing I Learned In Joe's Garage, utilizing normal day-to-day experiences to illustrate the Do's and Don't's of achieving high quality. Joe's neighbors and colleagues once again gather in Joe's garage for a home project, this time for an ambitious endeavor requiring top quality as well as high productivity and low cost. Joe and his team struggle to overcome numerous obstacles during their dramatic drive to achieve high quality while simultaneously excelling in cost and schedule performance. Their success is a tribute to the power of the right quality tools: concepts, methods, and implementation tactics.

Books in the Joe's Garage series are usedworldwide by thousands of organizations, large and small, to improve profitability, performance, and employee satisfaction. They are recommended by media, educational, and business leaders, including individuals from Training & Development Journal, Design News, Quality Progress, Business Week, Boeing, Dolby, Lockheed Martin, Rubbermaid, Eli Lilly, Stanley Works, ITT, and dozens of other leading companies.

All That Matters About Quality I Learned In Joe's Garage clearly illustrates the contribution of high quality to competitiveness in the 21st century. It demonstrates concepts, methods, and implementation tactics to improve quality in the short term and over the long haul. It is a classic teaching fable that can immediately improve the work quality of any organization or individual.

All That Matters About Quality I Learned In Joe's Garage includes a Discussion Guide and a recap of key quality points..

Jim Treece

"A quick intro to concepts of advanced production, in an easy-to-read format."
--(Senior Correspondent, Business Week)