Achieving Value Book

	Introduction
Ch. 1	Industrial Age Thinking for Information Age Problems	1
	Business Value from Information Technology (BVIT) - A Large and Growing Problem	2
	Learning from Case Studies	3
	What Do These Case Studies Have in Common?	11
	Some Historical Perspective	12
	Drawing Conclusions from These Changes	23
	Revisiting the Case Studies	27
	Industrial Age Thinking for Information Age Problems	30
	The Limitations of Financial Metrics	30
	The Value of Financial Techniques for IT Investment Appraisal	36
	What Else Do We Need?	36
Ch. 2	The Five Pillars of Benefits Realization	39
	Pillar 1: Strategic Alignment	42
	Pillar 2: Business Process Impact	45
	Pillar 3: Architecture	52
	Pillar 4: Direct Payback	61
	Pillar 5: Risk	66
Ch. 3	P2 - Process	77
	Step 1: Setting the Ground Rules	81
	Step 2: Defining IT Value Standards	90
	Step 3: IT Value Analysis	95
	Step 4: IT Value Project Management	113
	Step 5: IT Value Achievement	118
	Step 6: IT Value Management	127
	Selecting Specific Products and Vendors	140
	Refinements	142
	Sensitivity Analysis	146
	Investment Scope	147
Ch. 4	P3 - People	151
	Roles - A Foundation Stone of Effective Governance	153
	The IT Council	155
	The IT Investment Board	157
	The Office of Architecture and Standards	159
	The Project Office	163
App. A	Sample Value Standards	169
App. B	Sample Value Standards Scoring Metrics	177
App. C	Completed Weightings	183
App. D	From the Field - Investment Case Worked Example	185
App. E	Quantifying End-User Benefits	201
App. F	Gartner Recommended Approach to Risk Management	207
App. G	Analytical Hierarchy Process/Analysis	217
App. H	Probability Analysis (Monte Carlo Simulation)	227
App. I	Gartner Approach to Change Management: Strategic Planning Assumption	231
App. J	Financial Metrics	239
	Index	243