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Book Categories |
Introduction: The New World of Marketing | 1 | |
1 | E-Business Is Dead - Long Live E-Business! | 11 |
2 | Disruptive Technologies Are Changing Our Everyday Lives | 23 |
3 | The Unknown Customer | 43 |
4 | Customer Experience - Holistic Brand Management | 59 |
5 | Customization - Customer Relationship Marketing | 77 |
6 | Contact - Real-Time Marketing | 95 |
7 | Channel - Multi-channel Marketing | 117 |
8 | Management Implications of Marketing 2.0 | 135 |
About the Authors | 147 | |
Directory of Key Words and Phrases | 149 |
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