Speaking Your Mind in 101 Difficult Situations Book

From telling a boss that a deadline is absurd to appropriately breaking off an engagement or informing a child that one of their friends is not welcome in the home, this straightforward approach illustrates how to prepare for difficult situations by developing listening and assertiveness skills and maintaining the composure to deliver tough messages tactfully. Through numerous sample scripted conversations that encompass a myriad of potentially awkward situations and hundreds of tips and skills, this handbook provides readers the confidence and the vocabulary to communicate in a respectful yet assertive manner.

The author of How to Start a Conversation and Make Friends outlines a step-by-step strategy that shows readers how to get their points across effectively but tactfully, emphaszing confidence-building skills such as listening, assertiveness, and staying calm.