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Preface xi
1 The Frontline Innovation Factory 1
2 Building the Front Line-Focused Organization 17
3 Starting at the Top 43
4 Teaching People to Think 64
5 Experiment to Innovate on the Front Line 86
6 Breaking Down the Hierarchy 107
7 Investing in Frontline Capability 129
8 A Never-Ending Process 146
9 Corporate Citizenship on the Front Line 166
Conclusion 183
Handbook for Judgment on the Front Line 187
Acknowledgments 256
Notes 257
Index 269
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Add Judgment on the Front Line: How Smart Companies Win By Trusting Their People, Front-line employees can be your greatest asset-here's how to tap their rich vein of insight and leadership. Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand, Judgment on the Front Line: How Smart Companies Win By Trusting Their People to the inventory that you are selling on WonderClubX
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Add Judgment on the Front Line: How Smart Companies Win By Trusting Their People, Front-line employees can be your greatest asset-here's how to tap their rich vein of insight and leadership. Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand, Judgment on the Front Line: How Smart Companies Win By Trusting Their People to your collection on WonderClub |