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Introduction: When Conversations Go Wrong 1
Anatomy of Hard Talks 15
What's Wrong with What We Do 27
Rethinking What We Do: Finding Balance 39
Acting Unilaterally 61
Conversational Warfare and the Combat Mentality 75
Out of Combat: Changing the Game 89
Caught Up in Emotions 113
Out of Emotion's Grip: Increasing Skill 127
Working Blind in the "Breakdown Gap" 155
Out of the Breakdown Gap: Strategy and Tactics 169
Conclusion: Getting Back on Track 209
Notes 227
Index 229
Acknowledgments 237
About the Author 239
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
dane robart
reviewed Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them on April 06, 2009 Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them
Instructive guide to constructive conversations
You're leading a routine department meeting when all of a sudden you are under attack. Your first instinct is either to negotiate a withdrawal or to fight back with every weapon in your verbal arsenal. Destructive, winner-take-all word wars happen daily in conference rooms around the world, wiping out reputations, relationships and self-esteem. Communication expert Holly Weeks analyzes what goes wrong in these confrontational conversations and provides strategies you can use to converse productively without engaging in vocal warfare. Her generous use of real-life examples clearly illustrates where conversations turn injurious and how using her proactive tactics can help. If you've ever felt the sting of a poisonous barb or the slash of a cutting remark, getAbstract recommends this book as the perfect salve.
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