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The Microsoft Sourcebook for the Help Desk is a compilation of best help desk practices from Microsoft, designed for help support professionals who need to deliver quality technical support to end users. It contains information about a wide variety of support-related topics. The CD contains templates, checklists, and lists of decision-making criteria that users can customize.
The Microsoft Sourcebook for the Help Desk is a compilation of best help desk practices from Microsoft, designed for help support professionals who need to deliver quality technical support to end users. It contains information about a wide variety of support-related topics. The CD contains templates, checklists, and lists of decision-making criteria that users can customize.
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Donney Engineer
reviewed Microsoft Sourcebook for Help Desk: Techniques and Tools for Support Organization Design and Management/Book and Cd on September 28, 2013
Microsoft Sourcebook for Help Desk
This book presents 12 grandmaster games and explains each move in great detail at an appropriate level for me (1600 rating). The explanations are straight-forward and logical. It is very similar in format to Chernev’s book Logical Chess Move by Move.
As the name suggests, this book features games that have brilliant moments, and not necessarily games that have an abundance of common strategic themes. The background information given at the beginning of each game is interesting.
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