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Introduction Julia Kirby 1
Bob's Meltdown Nicholas G. Carr 13
A Question of Character Suzy Wetlaufer 37
What a Star-What a Jerk Sarah Cliffe 65
When Your Star Performer Can't Manage Gordon Adler 89
Do Something-He's About to Snap Eileen Roche 121
When Salaries Aren't Secret John Case 147
About the Contributors 175
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