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What Were They Thinking?: Avoiding Common Management Mistakes 1
People-Centered Strategies
The Face of Your Business: It's People, Not Software, That Build Customer Relationships 13
Making Companies More Like Communities 19
A Blueprint for Success: Spend More on Training 25
How Companies Get Smarter: Taking Chances and Making Mistakes 32
Why Employees Should Lead Themselves 39
Creating Effective Workplaces
Stop Picking Employees' Pockets: It Seldom Fixes Anything 49
Let Workers Work: The Downsides of Having People Manage Their Own Benefits 56
Why Spy on Your Employees?: Building Trust in the Workplace 62
All Work, No Play?: Maybe Long Hours Don't Pay 68
Sins of Commission: Be Careful What You Pay For, You May Get It 74
More Mr. Nice Guy: Why Cutting Benefits Is a Bad Idea 81
Resumes Don't Tell: Pick People for What They Can Do, Not What They May Have Done 87
Power Play: Rethinking Leadership and Influence
The Courage to Rise Above: Don't Be Afraid to Stand Out 95
Executive-in-Chief: The Importance of Framing and Repetition 102
How to Turn On the Charm: Building Influence Through Real Human Interaction for a Change 109
A Field Day for Executives: The Benefits of Knowing WhatYour Organization Actually Does 116
The Whole Truth, and Nothing But 122
Refuse to Lose: Persistence Pays 127
No More Excuses 133
Measures of Success: Rethinking Organizational Strategy
The Real Budget Crisis: Stop Rewarding Forecasting and Negotiating Instead of Real Performance 141
Shareholder Return Is the Wrong Measure of Performance 147
Dare to Be Different 154
Curbing the Urge to Merge 160
Don't Believe the Hype About Strategy 166
Facing the Nation: Organizations and Public Policy
In Praise of Organized Labor: What Unions Really Do 173
What to Do-and Not Do-About Executive Pay 181
Stopping Corporate Misdeeds: How We Teach the Wrong Lessons 188
Notes 195
Index 213
Acknowledgments 239
About the Author 243
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Alicia Licudan
reviewed What Were They Thinking?: Unconventional Wisdom about Management on May 18, 2013
What Were They Thinking?: Unconventional Wisdom about Management
This collection of distinct lessons was a very readable format on a long car trip with kids. I've always enjoyed organizational behavior topics and Pfeffer's background at Stanford gives him a rich set of examples to leverage. He organizes the lessons into three categories: failure to consider unintended consequences, reliance on naive theories of behavior, and ignorance of obvious answers. The range of points doesn't combine into a unified framework, but it's not intended to do so. These are the pitfalls to avoid, and that approach lets Pfeffer come up with more thought-provoking examples, such as Why spy on your employees? and In Praise of Organized Labor. The final chapter is about stopping corporate misdeeds. With no conclusion following that, the book seems to end abruptly.
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