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Book Categories |
Foreward | ||
Preface | ||
Ch. 1 | Principles | 19 |
Ch. 2 | Leadership | 25 |
Ch. 3 | Values | 43 |
Ch. 4 | Mission | 51 |
Ch. 5 | Vision | 57 |
Ch. 6 | Goals | 69 |
Ch. 7 | Personal | 79 |
Ch. 8 | Before You Hire: Develop Your Plan | 89 |
Ch. 9 | Planning the Interview | 95 |
Ch. 10 | Conducting the First Interview | 103 |
Ch. 11 | Evaluating the Applicant | 109 |
Ch. 12 | Subsequent Interviews | 113 |
Ch. 13 | Effectively Integrating the New Employee | 121 |
Ch. 14 | Training | 125 |
Ch. 15 | Personal and Professional Development Sessions | 129 |
Ch. 16 | Maximizing Employee Potential | 139 |
Ch. 17 | Keys to Motivation | 147 |
Ch. 18 | Terminating Employees | 159 |
Ch. 19 | Team Meetings | 165 |
Ch. 20 | Team Building | 175 |
Ch. 21 | Compensation | 183 |
Ch. 22 | Marketing | 193 |
Ch. 23 | Introduction to the Principled Selling Process | 221 |
Ch. 24 | Step I: Prospecting | 235 |
Ch. 25 | Step II: Making the Approach | 239 |
Ch. 26 | Step III: Establishing Credibility | 245 |
Ch. 27 | Step IV: Identifying the Need | 251 |
Ch. 28 | Step V: Presenting the Solution | 269 |
Ch. 29 | Step VI: Closing | 279 |
Ch. 30 | Step VII: Referrals | 287 |
Ch. 31 | Step VIII: Critique | 295 |
Ch. 32 | Step IX: Service | 299 |
Ch. 33 | Handling Objections | 305 |
Ch. 34 | Verbal Skills | 317 |
Ch. 35 | Patient Relations | 329 |
Ch. 36 | Communication: What Message Are You Sending? | 345 |
Ch. 37 | Communication: One to One | 353 |
Ch. 38 | The New Patient Experience | 365 |
Ch. 39 | The Journey Continues | 377 |
Appendix A | Interview Questions | 379 |
Appendix B | Conducting the Telephone Reference Check | 387 |
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Add The principled practice, Thousands of people worldwide have benefited from Cheryl Matschek's training and consulting. She has a tremendous ability to communicate practical principles and provide how-to's for turning information into personal action and positive results. She has, The principled practice to your collection on WonderClub |