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The principled practice Book

The principled practice
The principled practice, Thousands of people worldwide have benefited from Cheryl Matschek's training and consulting. She has a tremendous ability to communicate practical principles and provide how-to's for turning information into personal action and positive results. She has, The principled practice has a rating of 4 stars
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The principled practice, Thousands of people worldwide have benefited from Cheryl Matschek's training and consulting. She has a tremendous ability to communicate practical principles and provide how-to's for turning information into personal action and positive results. She has, The principled practice
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Digital Copy
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  • The principled practice
  • Written by author Cheryl A. Matschek
  • Published by Portland, Ore. : Princess Pub., c1995., 1995/05/01
  • Thousands of people worldwide have benefited from Cheryl Matschek's training and consulting. She has a tremendous ability to communicate practical principles and provide "how-to's" for turning information into personal action and positive results. She has
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Foreward
Preface
Ch. 1 Principles 19
Ch. 2 Leadership 25
Ch. 3 Values 43
Ch. 4 Mission 51
Ch. 5 Vision 57
Ch. 6 Goals 69
Ch. 7 Personal 79
Ch. 8 Before You Hire: Develop Your Plan 89
Ch. 9 Planning the Interview 95
Ch. 10 Conducting the First Interview 103
Ch. 11 Evaluating the Applicant 109
Ch. 12 Subsequent Interviews 113
Ch. 13 Effectively Integrating the New Employee 121
Ch. 14 Training 125
Ch. 15 Personal and Professional Development Sessions 129
Ch. 16 Maximizing Employee Potential 139
Ch. 17 Keys to Motivation 147
Ch. 18 Terminating Employees 159
Ch. 19 Team Meetings 165
Ch. 20 Team Building 175
Ch. 21 Compensation 183
Ch. 22 Marketing 193
Ch. 23 Introduction to the Principled Selling Process 221
Ch. 24 Step I: Prospecting 235
Ch. 25 Step II: Making the Approach 239
Ch. 26 Step III: Establishing Credibility 245
Ch. 27 Step IV: Identifying the Need 251
Ch. 28 Step V: Presenting the Solution 269
Ch. 29 Step VI: Closing 279
Ch. 30 Step VII: Referrals 287
Ch. 31 Step VIII: Critique 295
Ch. 32 Step IX: Service 299
Ch. 33 Handling Objections 305
Ch. 34 Verbal Skills 317
Ch. 35 Patient Relations 329
Ch. 36 Communication: What Message Are You Sending? 345
Ch. 37 Communication: One to One 353
Ch. 38 The New Patient Experience 365
Ch. 39 The Journey Continues 377
Appendix A Interview Questions 379
Appendix B Conducting the Telephone Reference Check 387


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