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Foreword | ||
Introduction: Halachmi, Arie and Bouckaert, Geert: Performance Appraisal and Rubik's Cube | 1 | |
1 | Positioning Performance Measurement for the Twenty-First Century | 11 |
2 | Redeeming the Promise of Performance Measurement: Issues and Obstacles for Governments in the United States | 51 |
3 | Promises and Possible Pitfalls on the Way to SEA Reporting | 77 |
4 | Implementing Service Efforts and Accomplishments Reporting: The Portland Experience | 101 |
5 | Institutionalizing SEA Reporting across the Budget | 115 |
6 | Integrating Performance Measurement and Budgeting | 127 |
7 | The Political Economy of Performance Measurement | 145 |
8 | Annual Performance Accounting and Auditing: Is It Possible? | 167 |
9 | Productivity in Professional Services: To Measure or Not to Measure | 187 |
10 | Local Government Standards via Professional Associations: How Useful Are They for Gauging Performance? | 201 |
11 | Measurement of Public Sector Performance: Some European Perspectives | 223 |
12 | Performance Indicators: The British Experience | 239 |
13 | The Authority's Performance - A Practical Assessment | 275 |
14 | Experiences with Performance Measurement in the Central Government: The Case of the Netherlands | 309 |
15 | Performance Monitoring in Taiwan: Issues and Observations | 319 |
Index | 329 | |
About the Editors | 343 | |
About the Contributors | 345 |
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