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| Foreword | ||
| Acknowledgements | ||
| Preface | 1 | |
| Ch. 1 | The Rationale for and Approaches to Improving the Delivery of Public Services | 7 |
| Ch. 2 | Transforming the Public Sector in the United Kingdom: Executive Agencies and the Citizen's Charter | 31 |
| Ch. 3 | Public Sector Reform and Service Delivery in the Antipodes | 53 |
| Ch. 4 | The Canadian Federal Government and Service Delivery Issues | 75 |
| Ch. 5 | Service Quality Initiatives in Two Canadian Provincial Governments | 99 |
| Ch. 6 | Single Window Delivery of Public Services in Canada | 117 |
| Ch. 7 | Partnerships, Service Provision and Public Sector Responsiveness | 139 |
| Ch. 8 | Conclusion | 167 |
| Appendix: List of Interviews | 176 | |
| Selected Bibliography | 179 | |
| Note on the Author | 197 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Pegman Amiri
reviewed Rethinking the Delivery of Public Services to Citizens on May 06, 2016
Rethinking the Delivery of Public Services to Citizens
Valuable management insights from a world class executive and leader
Miller's experiences managing businesses through periods of crisis are helpful for every manager, investor and student. He also reminds us that family and his strong partnership with his wife of nearly 40 years plays an important role in developing and shaping our values and priorities.
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