From Quality to Business Excellence: A Systems Approach to Management Book

Cobb (The Business Excellence Group) has some 30 years of experience in information technology, quality management and business improvement, and systems engineering. He demonstrates for managers how to integrate a management approach, any relevant quality standards, continuous improvement methodologies, and information technology into a management system designed to achieve business excellence. His unique view shows how the many different approaches and methodologies might complement each other to form the basis of a new systems approach. Annotation ©2003 Book News, Inc., Portland, OR