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| Acknowledgements | ||
| Special Note | ||
| Introduction | 1 | |
| 1 | "What's Going On?" Encouraging Communication in Patient Interviews | 13 |
| 2 | "Do You Care?" Starting a Successful Answer | 27 |
| 3 | "Are You Any Good?" Building Trust in the Doctor's Skill and Judgment | 35 |
| 4 | "Am I Safe?" Reassuring Patients of Treatment Safety | 55 |
| 5 | "Is It Worth It?" Motivating Patients to Accept Treatment | 79 |
| 6 | "It Costs How Much?" Explaining Fees and Dental Benefits | 109 |
| 7 | "What's the Policy?" Protecting Patient Relationships in Reception | 129 |
| 8 | Communication Goals for the Dental Team | 145 |
| Index | 149 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Chris Bowman
reviewed Tough Questions, Great Answers: Responding to Patient Concerns about Today's Dentistry on October 17, 2010
Tough Questions, Great Answers: Responding to Patient Concerns about Today's Dentistry
Gifted to me by friends when I got engaged, pretty straight forward about the pitfalls, etc. of marrying someone from another country. Written by someone who has experienced it and interviewed countless others who have, there were no huge revelations or secrets here, but it was good to consider some things that it brought up and I find myself going back to it every once in a while to see what it has to say about difficult situations or decisions.
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Add Tough Questions, Great Answers: Responding to Patient Concerns about Today's Dentistry, Tough Questions, Great Answers offers specific guidance for responding to difficult patient questions, such as: How do you set your fees? Do you guarantee your work? Do you treat AIDS patients? How long can this treatment wait? Robin Wright describes how , Tough Questions, Great Answers: Responding to Patient Concerns about Today's Dentistry to the inventory that you are selling on WonderClubX
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Add Tough Questions, Great Answers: Responding to Patient Concerns about Today's Dentistry, Tough Questions, Great Answers offers specific guidance for responding to difficult patient questions, such as: How do you set your fees? Do you guarantee your work? Do you treat AIDS patients? How long can this treatment wait? Robin Wright describes how , Tough Questions, Great Answers: Responding to Patient Concerns about Today's Dentistry to your collection on WonderClub |