Health communication Book

	Preface
	Acknowledgments
1	An Introduction to Health Communication	1
	Definitions of Communication	1
	Basic Assumptions About Human Communication	4
	Selected Models of Communication	7
	Selected Health-Related Models	11
	A Model of Health Communication	15
	Summary	19
2	Communication Variables in Health Care	21
	Empathy	21
	Control	27
	Trust	37
	Self-Disclosure	44
	Confirmation	54
	Summary	65
3	Communication in Health Care Relationships	73
	Professional-Patient Relationships	74
	Professional-Professional Relationships	85
	Professional-Family Relationships	96
	Patient-Family Relationships	103
	Summary	110
4	Nonverbal Communication in Health Care Settings	117
	The Importance of Nonverbal Communication in Health Care	118
	The Nature of Nonverbal Communication	119
	Dimensions of Nonverbal Communication	124
	Summary	147
5	Interviewing in the Health Care Context	153
	Interviewing Defined	154
	Types of Interviews in Health Care Settings	155
	Phases in the Interview Process	160
	Communication Techniques in Interviews	169
	Summary	180
6	Small Group Communication in Health Care	185
	Definition of Small Group Communication	186
	Types of Health Care Groups	187
	Components of Small Groups	188
	Phases of Small Groups	205
	Summary	211
7	Conflict and Communication in Health Care Settings	215
	Conflict Defined	216
	Kinds of Conflict	218
	Theoretical Approaches to Conflict	226
	Styles of Approaching Conflict	233
	Communication Approaches for Conflict Resolution	239
	Summary	244
8	Ethics and Health Communication	249
	Dimensions of Biomedical Ethics	250
	Informed Consent: A Communication Issue	255
	Honesty and Truth Telling: A Communication Responsibility	260
	Ethics Committees: The Process of Ethical Decision Making	263
	Summary	268
	Author Index	273
	Subject Index	279