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Preface | ||
Acknowledgments | ||
Introduction | 1 | |
Pt. 1 | The Beginnings of Telephony | |
1 | "Hello Central": The Beginning of a New Industry | 11 |
2 | "Hello Girls": The Making of the Voice with a Smile | 53 |
3 | The "Ladies" Rebel: Unions and Resistance | 89 |
Pt. 2 | The Dial Era, 1920-1960 | |
4 | "Goodbye Central": Automating Telephone Service | 115 |
5 | The Bell System Family: The Formation of Employee Associations | 137 |
6 | The Dial Era | 159 |
Pt. 3 | The Computer Era | |
7 | Racial Integration and the Demise of the "White Lady" Image | 195 |
8 | Black Operators in the Computer Age | 227 |
Epilogue | 258 | |
Notes | 265 | |
Selected Bibliography | 339 | |
Index | 351 |
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