Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results Book

Acknowledgments     vii
An Introduction to Emotional Intelligence     1
My Growth in Emotional Intelligence     3
A Dangerous Situation     3
Emotional Mastery for Project Managers     5
Project Management Is Competitive     6
What Is Emotional Intelligence?     8
Measuring Your Emotional Intelligence     9
The Good News About Emotional Intelligence     11
Applying Emotional Intelligence to Project Management     12
Emotional Intelligence Is Vital to Project Managers     16
A Brief Primer on Emotional Intelligence     19
The Popularity of Emotional Intelligence     19
Some Useful Definitions     20
How to Improve Your Understanding of Emotional Intelligence Concepts     28
Learning About Emotional Intelligence Is Only the First Step     29
Project Management Begins with Self-Management     31
Self-Awareness     33
Introduction to Self-Awareness     33
Emotional Self-Awareness     35
Accurate Self-Assessment     44
Self-Confidence     45
Techniques to Improve Your Self-Awareness     46
Self-Management     52
The EmotionalIntelligence Model for Project Management     53
Self-Control     55
Techniques to Improve Our Self-Management     75
Additional Techniques for Self-Control and Self-Management     77
Building Project Stakeholder Relationships     81
Social Awareness     83
An Introduction to Social Awareness     83
Empathy     86
Seeing Others Clearly     92
Organizational Awareness     97
Emotional Boundaries     102
Techniques for Improving Our Social Awareness     106
Relationship Management     111
An Introduction to Relationship Management     111
Stakeholder Relationships     116
Developing Others     130
Telling the Truth     136
Additional Principles of Relationship Building     143
Techniques for Managing Relationships on Projects     149
Using EQ to Lead Project Teams     155
Project Team Leadership     157
Introduction to Project Team Leadership     157
Communications     159
Conflict Management     167
Inspirational Leadership     174
Additional Considerations for Team Leaders      176
Techniques for Improving Project Team Leadership     185
Creating a Positive Team Environment     188
What Makes a Great Project Team     188
How PMs Set the Tone and Direction for the Project     191
The Team Within the Team     199
Techniques for Creating a Positive Team Environment     200
Leveraging Emotional Intelligence on Large and Complex Projects     205
Are You Ready to Lead Large and Complex Projects?     205
Characteristics of Large and Complex Projects     206
Concerns for Large-Scale Project Managers     207
Applying Different Leadership Styles     209
Applying Emotional Intelligence to Virtual Project Teams     218
Emotional Intelligence Techniques for Large and Complex Projects     222
Epilogue     225
Appendixes     227
Emotional Tally Sheet     229
Emotional Intelligence Assessment Checklist     232
Stakeholder Management Tool     234
Responsibility Assignment Matrix (RAM)     237
Emotional Intelligence Movies and Scenes     238
Magazines and Journals on Emotional Intelligence     240
Books on Emotional Intelligence     242
Training Sources for Emotional Intelligence     243
Emotional Intelligence Web Sites     245
Emotional Intelligence Assessment Instruments     246
Results of the 2005 Survey of Emotional Intelligence in PMs     249
Index     257