Administrative Assistant's and Secretary's Handbook Book

C O N T E N T S

Preface xv

S E C T I O N O N E GENERAL PROCEDURES

1 Overview for the New Administrative Assistant 3

2 Daily Routine 7

3 Telephone Usage 15

4 Mail Services and Shipping 33

5 Travel Arrangements 56

6 Meetings 91

7 Time Management 104

8 Keeping Accurate Records 108

S E C T I O N T W O OFFICE EQUIPMENT AND COMPUTERS

9 Office Equipment 119

10 Using Microsoft Windows 135

11 Using Apple Macintosh 152

12 Email 158

13 Using the Internet 176

14 Computer Networking 188

15 Web Conferencing 193

16 Data Security 202

17 Troubleshooting Computer Problems 209

18 Office Ergonomics 221

S E C T I O N T H R E E USING MICROSOFT OFFICE

19 Common Microsoft Office 2010 Features 231

20 Using Microsoft Word 238

21 Using Microsoft PowerPoint 268

22 Using Microsoft Excel 283

23 Using Microsoft Publisher 290

24 Using Microsoft OneNote 296

25 Using Microsoft Outlook 299

26 Using Microsoft Web Applications 308

S E C T I O N F O U R BUSINESS DOCUMENTS

27 The Business Letter 315

28 Other Written Communications 334

29 Forms of Address 345

30 Legal Documents and Terms 363

S E C T I O N F I V E LANGUAGE USAGE

31 Grammar 379

32 Language Usage and Style 404

33 Common English Usage Problems 419

34 Spelling 436

35 Pronunciation 454

36 Punctuation 459

37 Numerals 473

S E C T I O N S I X FINANCIAL ACTIVITIES

38 Bookkeeping and Accounting 485

39 Business Taxes 498

40 Banking 502

41 Business and Financial Information for Small Businesses 514

42 Weights and Measures 522

43 Business Math 528

S E C T I O N S E V E N CAREER ADVANCEMENT

44 Your Future 539

45 Presentation Skills 547

46 Communications Skills 553

47 Office Management and Supervision 561

Index 573

About the Authors 591