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Contents
Acknowledgments ix
PART I Systems Thinking 1
Chapter 1 Overview 3
The Government Performance and Results Act (GPRA) 3
Why Is It So Difficult to Manage Performance in the
Government? 3
What Can Be Done to Improve Performance in Government? 14
Chapter 2 Organizational Systems 17
The OSD Model 20
You Can Influence Design 22
A Detailed Explanation of the OSD Components 24
Design Choices: Where the Manager Really Makes a Difference 34
PART II Improving Performance 39
Chapter 3 Streamline Your Business Processes: The
Technical System 41
Conducting a Thorough Review and Redesign of Your Technical
Systems 45
A Simplified Approach to Business Process Reengineering 46
Improving Your Processes Without Going Through a Major
Redesign Effort 55
Ensuring That Employees Have the Knowledge and Tools They
Need to Do Their Job 59
Physical Arrangements 64
Technology 72
Chapter 4 Reorganize the Activities That Affect
Performance: The Structural System 77
Overall Structure for an Entire Organization 81
A Word About Contracting Out Work 85
The Local Structure 88
Other Factors to Consider 91
Chapter 5 Using Metrics to Track and Improve
Performance: The Decision-Making and
Information Systems 95
What to Measure 97
Capturing the Information 100
Making Sense of the Information 104
Sharing Information 111
Chapter 6 Recruitment, Selection, and Development: The
People System 119
Recruitment and Selection 119
Orientation and Training 127
Developing Your Supervisors 134
Chapter 7 Managing Performance and Accountability 137
The Performance Appraisal System 138
Writing Performance Standards 139
Chapter 8 Follow-Up on Accountability: Administering the
Appraisal System 153
Managing the Individual Employee 154
Managing the Performance of Your Group 158
Dealing with Poor Performers 162
A Note About the Supervisors 163
Chapter 9 The Rewards and Recognition and Renewal
Systems 167
Design and Alignment 169
Implementation 176
Renewal 180
Innovation and Creativity 186
Chapter 10 Examples of Improving Performance 189
A Claims Processing Activity 190
A Vocational Rehabilitation and Employment (VR&E)
Division 196
A Home Loan Guaranty Program 203
A Human Resources Management (HRM) Service 207
Notes 215
Index 225
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Antonio Castro
reviewed Improving the Performance of Government Employees: A Manager's Guide on September 23, 2014
Improving the Performance of Government Employees: A Manager's Guide
I did not read this cover to cover, but the chapters I did read were very informative and not too dry. It seems like a useful reference guide for human resources questions that new managers might have. Since I plan to go into management in the next year or so I intend to keep this textbook for quick advice on legalities and considerations when writing up an employee improvement plan, what to do if employees form a union and how to frame negotiations.
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Add Improving the Performance of Government Employees: A Manager's Guide, With the economy in rough straits, government agencies are finally being held accountable for results, both by powerful legislation and by public demand and scrutiny. But whipping your department into shape won't happen overnight, and you'll need powerful, Improving the Performance of Government Employees: A Manager's Guide to your collection on WonderClub |
