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The e-Aligned Enterprise : How to Map and Measure Your Company's Course in the New Economy Book

The e-Aligned Enterprise : How to Map and Measure Your Company's Course in the New Economy
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The e-Aligned Enterprise : How to Map and Measure Your Company's Course in the New Economy, A trusted advisor to 90 of the Fortune 100 companies, Jac Fitz-enz is renowned as the father of human performance benchmarking. He now turns his incisive eye toward performance in the e-World—especially as it is evolving from the industrial i-World—an, The e-Aligned Enterprise : How to Map and Measure Your Company's Course in the New Economy
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  • The e-Aligned Enterprise : How to Map and Measure Your Company's Course in the New Economy
  • Written by author Jac Fitzenz
  • Published by Amacom, 2001/07/01
  • A trusted advisor to 90 of the Fortune 100 companies, Jac Fitz-enz is renowned as "the father of human performance benchmarking." He now turns his incisive eye toward performance in the e-World—especially as it is evolving from the industrial "i-World"—an
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Preface
Acknowledgments
Pt. I Enfolding the New World 1
Ch. 1 What a Trip! 3
Ch. 2 I-World Meets E-World 6
Ch. 3 The Practical Side of Intellectual Capital 21
Pt. II Leadership Imperatives in E-World 35
Ch. 4 Leading: The Inside Game 37
Ch. 5 Leading Others into E-World 52
Ch. 6 E-Leadership Summary and Scorecard 69
Pt. III Strategy Drivers: Connectivity, Innovation, Customers 73
Ch. 7 Building an E-World Strategy 75
Ch. 8 Innovating and Setting the Standard 92
Ch. 9 Selling and Servicing E-Customers 111
Ch. 10 E-Strategy Summary and Scorecard 131
Pt. IV Human Capital: The E-World Lever 139
Ch. 11 Power to the People 141
Ch. 12 How to Become the Employer of Choice 159
Ch. 13 Integrating Knowledge Management and Learning 176
Ch. 14 E-Human Capital Summary and Scorecard 196
Pt. V Aligning Your Enterprise for E-World 203
Ch. 15 How to Align Your Enterprise for E-World 205
Ch. 16 E-Alignment Scorecard 226
Epilogue: Over the Horizon 234
App. A Three Levels of ROI Measurement 239
App. B: Bibliography 253
Index 257
About the Author 267


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The e-Aligned Enterprise : How to Map and Measure Your Company's Course in the New Economy, A trusted advisor to 90 of the Fortune 100 companies, Jac Fitz-enz is renowned as the father of human performance benchmarking. He now turns his incisive eye toward performance in the e-World—especially as it is evolving from the industrial i-World—an, The e-Aligned Enterprise : How to Map and Measure Your Company's Course in the New Economy

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The e-Aligned Enterprise : How to Map and Measure Your Company's Course in the New Economy, A trusted advisor to 90 of the Fortune 100 companies, Jac Fitz-enz is renowned as the father of human performance benchmarking. He now turns his incisive eye toward performance in the e-World—especially as it is evolving from the industrial i-World—an, The e-Aligned Enterprise : How to Map and Measure Your Company's Course in the New Economy

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The e-Aligned Enterprise : How to Map and Measure Your Company's Course in the New Economy, A trusted advisor to 90 of the Fortune 100 companies, Jac Fitz-enz is renowned as the father of human performance benchmarking. He now turns his incisive eye toward performance in the e-World—especially as it is evolving from the industrial i-World—an, The e-Aligned Enterprise : How to Map and Measure Your Company's Course in the New Economy

The e-Aligned Enterprise : How to Map and Measure Your Company's Course in the New Economy

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