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Preface | ||
Acknowledgments | ||
Pt. I | Enfolding the New World | 1 |
Ch. 1 | What a Trip! | 3 |
Ch. 2 | I-World Meets E-World | 6 |
Ch. 3 | The Practical Side of Intellectual Capital | 21 |
Pt. II | Leadership Imperatives in E-World | 35 |
Ch. 4 | Leading: The Inside Game | 37 |
Ch. 5 | Leading Others into E-World | 52 |
Ch. 6 | E-Leadership Summary and Scorecard | 69 |
Pt. III | Strategy Drivers: Connectivity, Innovation, Customers | 73 |
Ch. 7 | Building an E-World Strategy | 75 |
Ch. 8 | Innovating and Setting the Standard | 92 |
Ch. 9 | Selling and Servicing E-Customers | 111 |
Ch. 10 | E-Strategy Summary and Scorecard | 131 |
Pt. IV | Human Capital: The E-World Lever | 139 |
Ch. 11 | Power to the People | 141 |
Ch. 12 | How to Become the Employer of Choice | 159 |
Ch. 13 | Integrating Knowledge Management and Learning | 176 |
Ch. 14 | E-Human Capital Summary and Scorecard | 196 |
Pt. V | Aligning Your Enterprise for E-World | 203 |
Ch. 15 | How to Align Your Enterprise for E-World | 205 |
Ch. 16 | E-Alignment Scorecard | 226 |
Epilogue: Over the Horizon | 234 | |
App. A | Three Levels of ROI Measurement | 239 |
App. B: Bibliography | 253 | |
Index | 257 | |
About the Author | 267 |
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Add The e-Aligned Enterprise : How to Map and Measure Your Company's Course in the New Economy, A trusted advisor to 90 of the Fortune 100 companies, Jac Fitz-enz is renowned as the father of human performance benchmarking. He now turns his incisive eye toward performance in the e-World—especially as it is evolving from the industrial i-World—an, The e-Aligned Enterprise : How to Map and Measure Your Company's Course in the New Economy to the inventory that you are selling on WonderClubX
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Add The e-Aligned Enterprise : How to Map and Measure Your Company's Course in the New Economy, A trusted advisor to 90 of the Fortune 100 companies, Jac Fitz-enz is renowned as the father of human performance benchmarking. He now turns his incisive eye toward performance in the e-World—especially as it is evolving from the industrial i-World—an, The e-Aligned Enterprise : How to Map and Measure Your Company's Course in the New Economy to your collection on WonderClub |