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Crisis Managment for Corporate Self-Defense: How to Protect Your Organization in a Crisis...How to Stop a Crisis Before It Starts Book

Crisis Managment for Corporate Self-Defense: How to Protect Your Organization in a Crisis...How to Stop a Crisis Before It Starts
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Crisis Managment for Corporate Self-Defense: How to Protect Your Organization in a Crisis...How to Stop a Crisis Before It Starts, Crises with disastrous consequences lurk in the hallways of every workplace. And an organization need not be large to be hit. Just ask the hotel whose bell captain was running an extortion ring, or the auto repair shop that almost went broke paying rehab , Crisis Managment for Corporate Self-Defense: How to Protect Your Organization in a Crisis...How to Stop a Crisis Before It Starts
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  • Crisis Managment for Corporate Self-Defense: How to Protect Your Organization in a Crisis...How to Stop a Crisis Before It Starts
  • Written by author Steven W. Albrecht
  • Published by Amacom, 1996/04/01
  • Crises with disastrous consequences lurk in the hallways of every workplace. And an organization need not be large to be hit. Just ask the hotel whose bell captain was running an extortion ring, or the auto repair shop that almost went broke paying rehab
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Preface
Acknowledgments
Pt. 1 Bad Things Can Happen, Even to Good Companies 1
1 The Business World as We No Longer Know It 3
2 Business as a Target: Working in the Age of Entitled Disgruntlement 17
3 Product Disasters 29
4 Image Disasters 55
5 Employee-Centered and Employee-Related Problems 74
Pt. 2 Self-Defense Tools for Your Organization 101
6 Arming the Company SWAT Team: The First Responders 103
7 Bright Lights and Cameras: How to Use the Media and Not Let the Media Use You 130
8 Positive Corporate Public Relations: PR as an Offensive and Defensive Weapon 149
9 Lawsuits and Sharkskin Suits: How to Keep the Plaintiff and Class-Action Attorneys at Bay 168
10 The Management of Protection: Adding Armor to the Chain of Command and Mortar to the Walls Around You 184
11 Think, Communicate, Change, and Learn 204
Bibliography 219
Index 221


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Crisis Managment for Corporate Self-Defense: How to Protect Your Organization in a Crisis...How to Stop a Crisis Before It Starts, Crises with disastrous consequences lurk in the hallways of every workplace. And an organization need not be large to be hit. Just ask the hotel whose bell captain was running an extortion ring, or the auto repair shop that almost went broke paying rehab , Crisis Managment for Corporate Self-Defense: How to Protect Your Organization in a Crisis...How to Stop a Crisis Before It Starts

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Crisis Managment for Corporate Self-Defense: How to Protect Your Organization in a Crisis...How to Stop a Crisis Before It Starts, Crises with disastrous consequences lurk in the hallways of every workplace. And an organization need not be large to be hit. Just ask the hotel whose bell captain was running an extortion ring, or the auto repair shop that almost went broke paying rehab , Crisis Managment for Corporate Self-Defense: How to Protect Your Organization in a Crisis...How to Stop a Crisis Before It Starts

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Crisis Managment for Corporate Self-Defense: How to Protect Your Organization in a Crisis...How to Stop a Crisis Before It Starts, Crises with disastrous consequences lurk in the hallways of every workplace. And an organization need not be large to be hit. Just ask the hotel whose bell captain was running an extortion ring, or the auto repair shop that almost went broke paying rehab , Crisis Managment for Corporate Self-Defense: How to Protect Your Organization in a Crisis...How to Stop a Crisis Before It Starts

Crisis Managment for Corporate Self-Defense: How to Protect Your Organization in a Crisis...How to Stop a Crisis Before It Starts

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