Master Change, Maximize Success: Book

	Introduction: Authors' Foreword	8
	How to Use This Book	10
Chapter 1	Change--The Basics	12
	Change is Driven	14
Work solution 1	Analyzing the current state of change	15
	What is Change Management?	16
	The Change-Management Myths	18
	Learning from Past Changes	20
	Assessing and Reducing Resistance	24
	Controlling the Change Process	28
	Who Should Manage Change?	30
Work solution 2	Setting up your governance structure	33
Chapter 2	Change as a Process	34
	Starting with Today	36
Work solution 3	Creating the picture	39
	Finding Reasons to Change	40
Work solution 4	Analyzing why the current state has to change	41
	Moving Toward Tomorrow	42
Work solution 5	Evaluating the desired state	45
	Aligning the Future with the Business Strategy	46
Work solution 6	Checking the alignment	47
	Gaining Consensus	48
Work solution 7	Obtaining consensus on the desired state	49
	What's in it For Me?	50
	The Delta State	52
	Determining the Speed of Change	54
	The Dip in the Delta	56
	Living in the Delta State	58
Chapter 3	Roles and Responsibilities	60
	The Key Players	62
Work solution 8	Creating and using your own Key Role Map	65
	Change Advocates	66
	The Sponsor	68
Work solution 9	Engaging your sponsor	73
	The Reluctant Sponsor	74
	The Change Agent	76
	The Targets	82
	Targets Have a Choice	86
	Coaching Change Targets	88
	Multiple Roles and Hats	92
Chapter 4	Making the Change Work--Coping with Pitfalls	94
	The Impact of the Past	96
Work solution 10	Evaluating your change history	97
	Resistance is Natural	100
	Recognizing Resistance	102
	The Change Reaction	104
Work solution 11	Creating an atmosphere of trust	107
	Creating an Infomatrix	110
Chapter 5	The Safety Nets	112
	The First Safety Net: The Communication Plan	114
Work solution 12	Drawing up the communication plan	115
Work solution 13	Speaking with one voice	117
	Building a Loop	118
Work solution 14	Giving staff a voice	119
	The Second Safety Net: The Learning Plan	120
Work solution 15	Drawing up the learning plan	121
	The Third Safety Net: The Reward Plan	124
Work solution 16	Designing rewards for the delta state	127
	Looking to the Future: Rewards in the Desired State	128
	Completing the Plans	130
Work solution 17	Closing the planning cycle	131
Chapter 6	The Master Action Plan	132
	The Timeline	134
Work solution 18	Reviewing the change calendar and the timeline	135
	Designing a Report Format	138
	Changing the Change	140
Chapter 7	The Cycle of Change	142
	Monitoring the "New" Current State	144
Work solution 19	Dealing with slippage	147
	Determining the Exit Strategy	148
Work solution 20	Sharing your knowledge	149
Work solution 21	Closing the change	151
	Conclusion	152
	Further Reading	154
	Index	155
	Acknowledgments	160