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Preface vii Part I Concepts
1 Knowledge: Today's Valuable Commodity Jay Liebowitz 3
2 Harnessing Knowledge through Knowledge Management Jay Liebowitz 14
3 Maximizing Value from Knowledge Management: Simple Ways to Get Started Jay Liebowitz 31
4 Thoughts on Measuring Successful Knowledge Management Practices Jay Liebowitz 41 Part II Case Studies
5 Knowledge Management and Organizational Learning at the Annie E. Casey Foundation: Helping Disadvantaged Kids and Families Thomas E. Kern 53
6 Shipyard Planning Case Tom Housel Eric Tarantino Sandra Hom Johnathan Mun 68
7 Knowledge Management and Competitive Intelligence for Strategic Decision Making: A Case Study of a Legal Information Services Firm in Canada Kimiz Dalkir 91
8 Knowledge Management and Value-Driven Healthcare Rajeev Bali Nilmini Wickramasinghe Steve Goldberg 100
9 Utilizing Knowledge Management to Improve Patient Care: Avoiding Adverse Drug Reactions and Reducing Cost of Care through Clinical Pharmacy Productivity Measurement Colleen Elliott Joy Goldman 111
10 A Bottom-Up Strategy for a KM Program Implementation at EDC Eduardo Rodriguez 123
11 Viability of the Knowledge-Based Economic Paradigm: A Case Study of the Indian Economy Ashish Dwivedi 137
12 The Value of Knowledge Management in a Federal Agency Laura Moore Denise Lee 147
13 The NASA PBMA Knowledge Management Program J. Steven Newman Stephen M. Wander 157
14 Leveraging Knowledge at AARP Jody Holtzman 174 Index 185 About the Editor and Contributors 197
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