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Managing Difficult, Frustrating and Hostile Conversations : Strategies for Savvy Administrators Book

Managing Difficult, Frustrating and Hostile Conversations : Strategies for Savvy Administrators
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Managing Difficult, Frustrating and Hostile Conversations : Strategies for Savvy Administrators, Part of Corwin's stable of writers and speakers, Kosmoski and Pollack follow their 2001 guide for teachers with this one for school administrators. Over eight years they surveyed and interviewed in depth over 250 actively practicing school administrators,, Managing Difficult, Frustrating and Hostile Conversations : Strategies for Savvy Administrators
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  • Managing Difficult, Frustrating and Hostile Conversations : Strategies for Savvy Administrators
  • Written by author Georgia J. Kosmoski, Dennis R. Pollack
  • Published by Corwin Press, 2000/02/07
  • Part of Corwin's stable of writers and speakers, Kosmoski and Pollack follow their 2001 guide for teachers with this one for school administrators. Over eight years they surveyed and interviewed in depth over 250 actively practicing school administrators,
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Book Categories

Authors

1 Defusing the angry screamer 1
2 Dealing with embarrassment or humiliation 11
3 Handling legitimate complaints 21
4 Controlling those under the influence 33
5 Refusing to be coerced 45
6 Combating charges of discrimination 57
7 Discouraging the dependent personality 69
8 Serving as mediator when friction exists 79
9 Disabling the backstabber 91
10 Meeting the challenge of volatile educational issues 103
11 Maintaining confidentiality 117
12 What works in all cases 125
Resource : the school administrator's code of ethics 135


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Managing Difficult, Frustrating and Hostile Conversations : Strategies for Savvy Administrators, Part of Corwin's stable of writers and speakers, Kosmoski and Pollack follow their 2001 guide for teachers with this one for school administrators. Over eight years they surveyed and interviewed in depth over 250 actively practicing school administrators,, Managing Difficult, Frustrating and Hostile Conversations : Strategies for Savvy Administrators

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Managing Difficult, Frustrating and Hostile Conversations : Strategies for Savvy Administrators, Part of Corwin's stable of writers and speakers, Kosmoski and Pollack follow their 2001 guide for teachers with this one for school administrators. Over eight years they surveyed and interviewed in depth over 250 actively practicing school administrators,, Managing Difficult, Frustrating and Hostile Conversations : Strategies for Savvy Administrators

Managing Difficult, Frustrating and Hostile Conversations : Strategies for Savvy Administrators

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Managing Difficult, Frustrating and Hostile Conversations : Strategies for Savvy Administrators, Part of Corwin's stable of writers and speakers, Kosmoski and Pollack follow their 2001 guide for teachers with this one for school administrators. Over eight years they surveyed and interviewed in depth over 250 actively practicing school administrators,, Managing Difficult, Frustrating and Hostile Conversations : Strategies for Savvy Administrators

Managing Difficult, Frustrating and Hostile Conversations : Strategies for Savvy Administrators

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