Using Microsoft CRM Book

Name: Using Microsoft CRM, A sophisticated yet easy-to-use software pro
SKU: 9780789728821
Price: 99.99 USD
Availability: InStock
Rating: 5 (2 reviews)

2 Ratings

Using Microsoft CRM, A sophisticated yet easy-to-use software program, Microsoft CRM handles the full range of Sales and Customer Service functions, and allows the user to access key customer and sales information from Microsoft Outlook and the Web. It is designed for rapid d, Using Microsoft CRM

5 out of 5 stars based on 2 reviews

Using Microsoft CRM
Written by author Laura Brown
Published by Que, August 2003
A sophisticated yet easy-to-use software program, Microsoft CRM handles the full range of Sales and Customer Service functions, and allows the user to access key customer and sales information from Microsoft Outlook and the Web. It is designed for rapid d
A sophisticated yet easy-to-use software program, Microsoft CRM handles the full range of Sales and Customer Service functions, and allows the user to access key customer and sales information from Microsoft Outlook and the Web. It is designed for rapid d

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Book Categories

Authors

1 Introduction 1
2 CRM Basics 11
3 The CRM Landscape: Why Now? 31
4 Microsoft CRM Functional and Conceptual Overview 51
5 Setting Up Microsoft CRM 75
6 Homepage, Workplace, and Navigation 107
7 Sales Force Automation (SFA) 139
8 Microsoft CRM Sales for Outlook 169
9 Customer Service 199
10 Microsoft CRM Reports 227
11 Configuring Microsoft CRM 259
12 Workflow 293
13 Microsoft CRM Integration and Data Conversion 329
14 Customizing Microsoft CRM 353
15 Redesigning Your Business for Customer-Centricity 377
16 Managing Your Service Vendors 401
17 Installing and Maintaining Vendor Software and Services 427
18 Understanding the CRM Marketplace 449
19 Accessing the CRM Online Community 463
20 Selecting a Consultant for Help Implementing Microsoft CRM 479
21 Future Directions for Microsoft CRM 485
Index 495

Title: Using Microsoft CRM

Item Number: 9780789728821

Publication Date: August 2003

Number: 1

Product Description: Using Microsoft CRM

Universal Product Code (UPC): 9780789728821

WonderClub Stock Keeping Unit (WSKU): 9780789728821

Rating: 5/5 based on 2 Reviews

Image Location: https://wonderclub.com/images/covers/88/21/9780789728821.jpg

Category: Media >> Books

Weight: 0.200 kg (0.44 lbs)

Width: 7.480 cm (2.94 inches)

Heigh : 9.160 cm (3.61 inches)

Depth: 1.220 cm (0.48 inches)

Date Added: August 25, 2020, Added By: Ross

Date Last Edited: August 25, 2020, Edited By: Ross

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Gregory Rowell

reviewed Using Microsoft CRM on December 30, 2013

Using Microsoft CRM

Good book on Samba. The configurations details might be out of date but the concepts are still the same. This and a few man pages should do the trick.

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Using Microsoft CRM, A sophisticated yet easy-to-use software program, Microsoft CRM handles the full range of Sales and Customer Service functions, and allows the user to access key customer and sales information from Microsoft Outlook and the Web. It is designed for rapid d, Using Microsoft CRM

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Add Using Microsoft CRM, A sophisticated yet easy-to-use software program, Microsoft CRM handles the full range of Sales and Customer Service functions, and allows the user to access key customer and sales information from Microsoft Outlook and the Web. It is designed for rapid d, Using Microsoft CRM to your collection on WonderClub

Using Microsoft CRM Book

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1	Introduction	1
2	CRM Basics	11
3	The CRM Landscape: Why Now?	31
4	Microsoft CRM Functional and Conceptual Overview	51
5	Setting Up Microsoft CRM	75
6	Homepage, Workplace, and Navigation	107
7	Sales Force Automation (SFA)	139
8	Microsoft CRM Sales for Outlook	169
9	Customer Service	199
10	Microsoft CRM Reports	227
11	Configuring Microsoft CRM	259
12	Workflow	293
13	Microsoft CRM Integration and Data Conversion	329
14	Customizing Microsoft CRM	353
15	Redesigning Your Business for Customer-Centricity	377
16	Managing Your Service Vendors	401
17	Installing and Maintaining Vendor Software and Services	427
18	Understanding the CRM Marketplace	449
19	Accessing the CRM Online Community	463
20	Selecting a Consultant for Help Implementing Microsoft CRM	479
21	Future Directions for Microsoft CRM	485
	Index	495