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The Human Side of Change (The Jossey-Bass Business & Management Series): A Practical Guide to Organization Redesign Book

The Human Side of Change (The Jossey-Bass Business & Management Series): A Practical Guide to Organization Redesign
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  • The Human Side of Change (The Jossey-Bass Business & Management Series): A Practical Guide to Organization Redesign
  • Written by author Timothy J. Galpin
  • Published by Wiley, John & Sons, Incorporated, March 1996
  • Even the most carefully planned organizational changes can fail if individuals are not taken into consideration. The Human Side of Change is a step-by-step action plan for the change process that takes full advantage of an organization's greatest resource
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Authors

Preface
The Author
Introduction: The Change Management Process1
1Teams: Building the Infrastructure for Effective Change17
2Communications: Beating the Grapevine with an Open Two-Way Strategy33
3Culture: Managing All the Components53
4Leadership: Developing the Key Attributes for Leading Change67
5Set Goals81
6Measure Performance93
7Provide Feedback and Coaching101
8Be Generous with Rewards and Recognition109
Appendix A: Strategic Toolkit123
Appendix B: Implementation Toolkit129
Appendix C: Glossary of Terms135
Appendix D: Recommended Readings137
Index143


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