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| Preface | ||
| 1 | Communicating With Strangers | 1 |
| An Overview of the Communication Process | 7 | |
| Managing Anxiety and Uncertainty | 18 | |
| Effective Communication | 28 | |
| 2 | Understanding Cultural Differences | 41 |
| Culture | 41 | |
| Individualism-Collectivism | 46 | |
| Other Dimensions of Cultural Variability | 59 | |
| Cultural Identity | 66 | |
| 3 | Understanding Group Differences | 74 |
| Social Identities | 74 | |
| Ethnicity and Ethnic Identity | 81 | |
| Identities Based on Gender, Disability, Age, and Social Class | 97 | |
| 4 | Having Expectations for Strangers | 113 |
| The Nature of Expectations | 113 | |
| Stereotypes | 117 | |
| Intergroup Attitudes | 130 | |
| Changing Our Intergroup Expectations | 151 | |
| 5 | Attributing Meaning to Strangers' Behavior | 158 |
| The Perception Process | 158 | |
| The Attribution Process | 165 | |
| Culture and Attributions | 169 | |
| Personality Factors Influencing Our Attributions | 173 | |
| Improving the Accuracy of Our Attributions | 179 | |
| 6 | Exchanging Messages With Strangers | 191 |
| The Nature of Language and Nonverbal Messages | 191 | |
| Cultural Differences in Language Usage | 193 | |
| Cultural Differences in Nonverbal Communication | 209 | |
| Language Usage in Communication With Strangers | 216 | |
| Improving the Quality of Messages Exchanged With Strangers | 223 | |
| 7 | Being Perceived as Competent Communicators | 233 |
| Perceived Competence | 233 | |
| Motivation | 236 | |
| Knowledge | 242 | |
| Skills | 253 | |
| 8 | Managing Conflict With Strangers | 274 |
| The Nature of Conflict | 274 | |
| Cultural and Ethnic Differences in Conflict | 277 | |
| Face-Negotiation | 284 | |
| Characteristics of Intergroup Conflict | 292 | |
| Managing Intergroup Conflict | 296 | |
| 9 | Developing Relationships With Strangers | 309 |
| Similarities and Differences Across Groups | 309 | |
| Intergroup Relationships | 319 | |
| Intergroup Relationship Development | 334 | |
| Romantic Relationships | 336 | |
| 10 | Building Community With Strangers | 345 |
| The Nature of Community | 345 | |
| Characteristics of Community | 349 | |
| Community and Public Life | 351 | |
| Civic Engagement | 353 | |
| Diversity and Community | 354 | |
| Ethical Issues in Building Community With Strangers | 361 | |
| Principles of Community Building | 367 | |
| Conclusion | 373 | |
| References | 375 | |
| Index | 415 | |
| About the Author | 425 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Pat Sebert
reviewed Bridging Differences: Effective Intergroup Communication on July 14, 2020
Bridging Differences: Effective Intergroup Communication
I was given this book by a friend who read it in a grad school class. She found it meaningful in reflecting on her own childhood, during which she lived on several different continents.
I found it interesting, although more so at the beginning (when it discussed actual cultural perspectives) than at the end (when it gave rather obvious checklists of how to apply the earlier information.)
I have no idea how to rate this book. It is easy-to-read, and it gets its points across clearly and succinctly. It is not a literary masterpiece, but I cannot fault it that -- it was not meant to be.
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Add Bridging Differences: Effective Intergroup Communication, Bridging Differences: Effective Intergroup Communication is based on the assumption that the processes operating when we communicate with people from other groups are the same processes operating when we communicate with people from our own groups. Author, Bridging Differences: Effective Intergroup Communication to the inventory that you are selling on WonderClubX
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