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Book Categories |
List of figures | ||
List of tables | ||
Acknowledgements | ||
Introduction | ||
1 | Hospitality, leisure and tourism services and organizational behaviour | 1 |
2 | Organizational structure and design | 19 |
3 | Organizational politics: legitimacy and opposition | 43 |
4 | Individuals in organizations: personality, perceptions and learning | 61 |
5 | Individuals in organizations: attitudes, behaviour and motivation | 83 |
6 | Emotions in leisure service organizations | 105 |
7 | Groups, leadership and power | 124 |
8 | Organizational culture: context for leisure services | 144 |
9 | The empowered leisure service organization | 162 |
10 | Effective communication in leisure service organizations | 181 |
11 | Diversity management in organizations | 203 |
12 | Management practice in leisure service organizations | 219 |
References | 239 | |
Index | 249 |
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