Managing People Book

	Preface
1	Introduction	1
Pt. 1	People at Work	9
2	Start Monday	11
3	Motivation	19
4	Negative behaviour	36
5	Groups and teams	43
6	Pay is never neutral	53
7	Organizations and authority	58
Pt. 2	Some Useful Techniques	67
8	Productivity	69
9	The measurement of labour turnover and labour stability	85
10	Recruitment and selection	90
11	Appraisal	110
12	Grievance and dispute management	116
13	Personnel administration	123
Pt. 3	Labour Cost Management	131
14	How labour markets work	133
15	Hotel and catering labour markets	145
16	Overtime and labour costs	162
17	Pay administration	168
Pt. 4	Management at the Corporate Level	187
18	Career management	189
19	Developing labour strategies	205
	Index	220