Successful Presentation Skills Book

1	Where do you want to go?	1
	Do you need this book?	1
	Presentations are about communication	2
	The seven basic steps	3
2	2, 4, 6, 8 - how do you communicate?	4
	It's not what you say	4
	It's the way that you say it	6
	I'm really pleased to be here - maybe	6
3	When you feel the fear...	9
	Panic now - and avoid the rush	9
	Your 'performing edge'	14
	Winning ways	14
	It must be seen to be believed	17
	Pictures and images	18
4	Confidence matters	20
	You're never alone in a presentation - it just feels like that	20
	That certain look	23
	Ready, willing and able	25
	A sense of perspective	25
	The look, the feel, the sound	26
	Hand signals should be observed	26
	Turning theory into practice	27
	How to create confidence	29
5	The main objective	33
	Is this really necessary?	33
	And the point is?	34
	Hold that thought	35
	I have a dream	36
	Roll up, roll up!	37
	No problem too great	38
	Now hear this	39
	Cutting your cloth	40
6	Know your audience	42
	Putting the customer first	42
	Will they hear what you mean?	43
	Vague and precise language	45
	Four learning styles	47
	Audiences have feelings, too	49
7	Words, words, words	51
	More than a licence to talk	51
	The sweet KISS of success	52
	On confronting a blank sheet of paper	55
	Creating a structure	57
	All the truth that's fit to present	58
	Think ahead - plan ahead	58
	Script, notes or cue cards?	59
8	When you come to the end - stop	63
	The into and the outro	63
	What was it all about?	63
	Closing comments	64
	Know when to stop	66
	Beware the red light	69
9	Curtain up!	71
	On your marks, get set ...	71
	The moment you walk in the joint...	72
	Maps and shoehorns	77
	Setting a mood	79
	Creating motivation	79
	Establishing credibility	80
	Are batteries included?	81
	Making and breaking expectations	81
	Providing a framework	81
	Times and events	82
	Never say not!	83
10	Selecting and using visual aids	84
	Just for effect?	84
	Horses for courses	85
11	Designing effective visual aids	95
	Planning screen and flipchart displays	95
	Points that make a point	96
	A chart (or graph) for all reasons	98
	Using colour	102
	PowerPoint - the next generation	105
	Last word on graphics	107
	Handouts	108
12	Setting the scene	111
	Anyone for tennis?	111
	Please be seated	112
	So many switches - so few hands	118
	The little things that count	120
	And then the lights went out	120
13	Question and answer sessions	122
	Why?	122
	When?	122
	Taking control of audience questions	123
	The three basic secrets of handling questions	124
	What to do when you don't know the answer	125
	An excuse is a loaded gun	125
	The football fan	126
	Dr Heckle	126
	Mr Jibe	127
	Beware the 'early bird'	128
	Bones of contention	128
	The Phantom	130
	Happy Wanderers	131
	The good, the bad and the ugly	132
	In the seats of power	134
14	Personal presentation	138
	Here I stand	138
	You've got to hand it to him	139
	Just one look	141
	Four keys to success	142
	Style of speaking	143
	Taking care of your voice	143
	Rehearsals	144
	Can you hear me at the back?	145
	Night and day, you are the one	146
	Don't take it personally	146
	Limbering up	148
	Desert mouth syndrome	149
	A 'mighty, rushing wind'	149