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Introduction 1
1 The structure of the plan 17
Using appendices 20
2 Summery 23
3 The business background 27
The business 27; What is the product or service? 28; The markets 28; Supply 29; How did you get here? 30
4 The market 33
Overviews 33; Market structure 34; Competitors 35; Customers 36; Distribution 37; Trends 39; Competitive advantage 40; Market segmentation 42; Differentiation 43; Pricing 43; Barriers to entry 45; New technologies 45; Mixed strategies 46
5 Operations 47
Differences 48; Processes 49; Control 50; Experience 50; Supply 51; Systems 53; Location and environment 53; Regulatory control 53
6 Management 55
The essential difference 60; What skills are required? 60; Organization structure 61; Demonstrating control 62
7 The proposal 67
Explain 67; The proposition 68; Why will you succeed? 69; Closing the deal 72; The exit 73
8 The forecast 75
The sales forecast 75; Costs 77; The five-year forecast 78; Reviewing the plan 79; Sensitivity 80; Key assumptions 83; Explain important points 86
9 Financial information 89
Profit and loss account 90; Cash forecast 93; Sensitivity 95; Break-even 95; Funding 96; Reconciling and checking 98; Timing 98; Balance sheet 100; Some important terms 106
10 Risks 109
11 Legal issues and confidentiality 113
Confidentiality 113
12 Selling your business 117
Explain why you are selling 118; Emphasize the great opportunities for the business 118; Don’t waste time illustrating that sudden upturn in business expected imminently 118; Do you include a forecast? 120; Who is the buyer? 120; Holding back information 121; Due diligence 121
13 Improve performance with a business plan 123
Planning is not budgeting 123; Strategic vision and action 132; Planning for people 144; Practicalities 147
Appendices 159
Glossary 165
Brian Finch is an independent consultant with considerable experience preparing and delivering effective business plans, as well as advising others on their business plans.
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