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Preface vii
Introduction xi
1 Letters 1 — what they are and how to write them 1
2 Letters 2 — giving good news and bad news 19
3 Letters 3 — persuading 47
4 Memos 57
5 Reports 67
6 Online writing — emails and websites 105
Conclusion 131
Appendix 133
Notes 159
Glossary 161
Index 167
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Add Business Writing, The ability the write well in professional situations is a much sought-after and all too rare skill. Business Writing takes a hands-on approach to help you excel in writing a range of hard-copy and electronic documents. Learn how to write effect, Business Writing to your collection on WonderClub |