63-757 business communication 1B Book

Communication is the medium through which managers lead, direct others, harness creativity, control operations and respond to the wants and needs of both those who work within the organization and those who use the organization's products or services. Thus when blockages in communication occur, they can have a far-reaching effect. This collection of trainer-led activities is designed to help participants to understand the different types of communication and their importance for the organization and its people. Each activity contains all the materials the trainer needs to run the event, including, where appropriate: trainer notes; activity objectives; summary sheets for post-activity discussion; handouts for participants; OHP masters; suggested timings. The purchase price includes the right to reproduce the participants' material for internal training purposes without further permission. All the activities are self-contained, but they can be combined to form more extended programmes. To help trainers to plan an effective schedule of communications training, the manual contains an index showing how each activity relates to the key components of organizational communication.