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In Charge of Customer Satisfaction : A Competence Approach Book

In Charge of Customer Satisfaction : A Competence Approach
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In Charge of Customer Satisfaction : A Competence Approach, In Charge of Customer Satisfaction is for supervisors, managers and students at NVQ levels 3 and 4 who need to understand and implement the best customer service standards and techniques. Its approach is innovative and powerful and is based on:, In Charge of Customer Satisfaction : A Competence Approach
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Digital Copy
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Original Magazine
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  • In Charge of Customer Satisfaction : A Competence Approach
  • Written by author Roger Cartwright, George Green
  • Published by Wiley-Blackwell, 1996/12/13
  • In Charge of Customer Satisfaction is for supervisors, managers and students at NVQ levels 3 and 4 who need to understand and implement the best customer service standards and techniques. Its approach is innovative and powerful and is based on:
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Authors

List of Figures.

Preface.

1. Knock, Knock Who's There?.

2. Getting to Know You.

3. Great Expectations.

4. Where Everybody Knows Your Name.

5. I Don't Like to Complain, But . . ..

6. Help, I Need Somebody, Help.

7. The Times They Are A-Changin'.

8. I Can't Get No Satisfaction.

References.

Index.


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In Charge of Customer Satisfaction : A Competence Approach, <i>In Charge of Customer Satisfaction</i> is for supervisors, managers and students at NVQ levels 3 and 4 who need to understand and implement the best customer service standards and techniques. Its approach is innovative and powerful and is based on:, In Charge of Customer Satisfaction : A Competence Approach

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In Charge of Customer Satisfaction : A Competence Approach, <i>In Charge of Customer Satisfaction</i> is for supervisors, managers and students at NVQ levels 3 and 4 who need to understand and implement the best customer service standards and techniques. Its approach is innovative and powerful and is based on:, In Charge of Customer Satisfaction : A Competence Approach

In Charge of Customer Satisfaction : A Competence Approach

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In Charge of Customer Satisfaction : A Competence Approach, <i>In Charge of Customer Satisfaction</i> is for supervisors, managers and students at NVQ levels 3 and 4 who need to understand and implement the best customer service standards and techniques. Its approach is innovative and powerful and is based on:, In Charge of Customer Satisfaction : A Competence Approach

In Charge of Customer Satisfaction : A Competence Approach

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