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List of Figures.
Preface.
1. Knock, Knock Who's There?.
2. Getting to Know You.
3. Great Expectations.
4. Where Everybody Knows Your Name.
5. I Don't Like to Complain, But . . ..
6. Help, I Need Somebody, Help.
7. The Times They Are A-Changin'.
8. I Can't Get No Satisfaction.
References.
Index.
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Add In Charge of Customer Satisfaction : A Competence Approach, In Charge of Customer Satisfaction is for supervisors, managers and students at NVQ levels 3 and 4 who need to understand and implement the best customer service standards and techniques. Its approach is innovative and powerful and is based on:, In Charge of Customer Satisfaction : A Competence Approach to the inventory that you are selling on WonderClubX
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Add In Charge of Customer Satisfaction : A Competence Approach, In Charge of Customer Satisfaction is for supervisors, managers and students at NVQ levels 3 and 4 who need to understand and implement the best customer service standards and techniques. Its approach is innovative and powerful and is based on:, In Charge of Customer Satisfaction : A Competence Approach to your collection on WonderClub |