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Introduction to the second edition | ||
An introduction to written communications | ||
Ch. 1 | Communication with clients and referral services | 1 |
Ch. 2 | Communication with employees and prospective employees | 79 |
Ch. 3 | Communication with prospective clients and other contacts | 101 |
Ch. 4 | Communication with the media | 143 |
About the author | 157 |
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