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| Introduction | ||
| 1 | I Gotta Write This Book | 1 |
| 2 | Getting Here and There | 9 |
| 3 | Discount Heaven and Hell | 33 |
| 4 | Gizmos and Glitches | 45 |
| 5 | Room Service | 55 |
| 6 | Retail Headaches | 77 |
| 7 | Feed Me! Love Me! | 93 |
| 8 | This Is Service? | 105 |
| 9 | You Can Bank on It | 119 |
| 10 | Death and Taxes | 129 |
| 11 | The Finer Things of Life | 141 |
| 12 | Almost Perfect | 153 |
| 13 | Your Money's Worth: Ingredients of Great Customer Service | 161 |
| 14 | Ten of the Best Companies | 173 |
| 15 | The Future of Customer Service | 235 |
| To Sum It All Up | 243 | |
| Customer Behavior Test | 245 | |
| About the Author | 249 | |
| Index | 251 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
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Add At Your Service : Calamities, Catastrophes, and Other Curiosities of Customer Service, Let's face it. Getting good customer service these days is about as easy as winning the lottery. In this enlightening collection of true stories, Hal Becker takes a look at how bad customer service has gotten and what can be done to improve it. On the up , At Your Service : Calamities, Catastrophes, and Other Curiosities of Customer Service to the inventory that you are selling on WonderClubX
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Add At Your Service : Calamities, Catastrophes, and Other Curiosities of Customer Service, Let's face it. Getting good customer service these days is about as easy as winning the lottery. In this enlightening collection of true stories, Hal Becker takes a look at how bad customer service has gotten and what can be done to improve it. On the up , At Your Service : Calamities, Catastrophes, and Other Curiosities of Customer Service to your collection on WonderClub |