Employment Relations in the Hospitality and Tourism Industries Book

	List of illustrations
	Acknowledgements
	List of abbreviations
	Introduction	1
1	Whither employment relations and hospitality?	8
2	Employment and work	27
3	The role of management in employment relations	54
4	Resourcing, development and fair treatment	84
5	Pay, reward and performance	111
6	Representation, participation and involvement	138
7	Employment law and dispute resolution	170
8	What do the workers think?	196
9	Conclusions and future issues	225
App. 1	Background characteristics of the WERS98 sample	232
App. 2	Employment relations practices and outcomes	256
	Notes	269
	References	276
	Index	301