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| List of illustrations | ||
| Preface | ||
| 1 | The nature of interpersonal skills: a historical perspective | 1 |
| 2 | Developing interpersonal skills: a micro-skills approach | 19 |
| 3 | Awareness of self and others and the development of interpersonal competence | 32 |
| 4 | Listening | 48 |
| 5 | Listening to non-verbal messages | 71 |
| 6 | Questioning and the information-getting interview | 98 |
| 7 | Presenting information to others | 130 |
| 8 | Helping and facilitating | 157 |
| 9 | Asserting and influencing | 200 |
| 10 | Negotiating | 224 |
| 11 | Working with groups | 259 |
| 12 | Managing relationships more effectively | 291 |
| Index | 301 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Ryan Cave
reviewed Interpersonal Skills at Work on July 11, 2013
Interpersonal Skills at Work
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