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I. Business Writing Basics
1.Making the Grade in Business Writing
2.Letter Format
3.Memo Format
4.Composing E-Mail Messages
5.Planning Business Documents
6.Revising for Purpose and Audience
7.Revising for Tone and Style
8.Editing
9.Eliminating Biased Language and Policy
10.Communicating across Cultures II. Memos and Letters
11.Making a Personal Request
12.Complaints
13.Responding to Complaints
14.Good-News Messages
15.Delicate and Bad-News Messages III. Reports and Proposals
16.Background to Reports: Documenting Sources
17.Visuals
18.Short Report Based on Library Research
19.Short Report Based on Survey Research
20.Routine and Long Reports
21.Proposals IV. Addressing the Public
22.Sales Letters
23.Oral Presentations V. Job Search
24.Traditional Resumes
25.Job-Search Letters
26.Electronic Job Search References
Index
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