Helping and Supporting Students Book

	Preface
	Acknowledgements
Pt. 1	The Student Experience	1
1	The Experience of Problems	3
	Four case studies	3
	Unravelling problems	6
	Problems in the early stages	8
	Typical student problems	9
2	The Experience of Development	12
	Development as a person	13
	Development as a student	15
	Development in relation to specific occupations	17
	Complex pathways of development	19
3	The Experience of Transition	22
	Metaphors of change	23
	Adjustment	24
	Socialization	26
	Transition	29
4	The Changing Student Experience	33
	Past and present	33
	Representation and reality	37
	Explaining change	38
	Solidarity and diversity	39
Pt. 2	Tutorial Support	43
5	The Tutor's Point of View	45
	The tutoring experience: an investigation	46
	The contribution of tutors to student support	47
	Tutors' feelings about their support role	49
	Sources of role strain	51
6	The Tutorial Relationship	55
	Interviewing, counselling and tutoring	56
	The tutorial: its agenda and its management	58
	The use and abuse of power	61
	The paradox of helping	65
7	Confidentiality	68
	Dealing with sensitive information	68
	Privacy, secrecy and confidentiality	71
	Confidentiality: a five-dimensional model	73
	Professional responsibility	74
8	The Tutor's Role	78
	Front-line support	78
	Roles and relationships	79
	Setting boundaries	81
	Referral	83
Pt. 3	Institutional Policy	89
9	Patterns of Provision	91
	Examples of institutional provision	91
	Discussion	94
	Improving current provision	98
10	'Pastoral Care' and 'Counseling'	101
	The British tradition of higher education	102
	The idea of pastoral care	106
	The counselling model	108
11	Alternative Models of Support Provision	113
	Support provision via the curriculum	115
	Workplace welfare	119
	Peer support and group-building	120
12	Rethinking Student Support	124
	Students' need for support	124
	The institution's responsibility for provision	127
	Rethinking institutional provision	130
	References	135
	Index	137
	The Society for Research in Higher Education	142